Policies
Updated Grooming Policies 2025
One family at a time (NEVER AN EXCEPTION)
My most important goal is to ensure a positive stress-free grooming experience. I will not force any pet to undergo any type of grooming if they are overly fearful/stressed/anxious (NO EXCEPTION). This may require longer appointment times (to take breaks) or multiple appointment visits to introduce your pet(s) to grooming.
If you are over 30 minutes late for scheduled pick up an additional +$20 will be added to your current bill (this is to ensure no wait-times or overlapping appointments for you, your pet(s) and others)
I do not perform any breed-specific cuts, only life-style cuts to ensure easy coat maintenance for your pet.
Updated Over-Night Care Policies 2025
One family per boarding UNLESS approved (maximum of 8 pets).
No grooming appointments are scheduled during the duration of your pet's stay, however; your pet(s) can receive a free brush/bath/dry out & discounted additional grooming services during their stay!
Your pet(s) are required to have a current rabies, distemper, bordetella and a negative fecal test within 6 months of scheduled stay.
You are required to bring your pet(s) food and any additional items they may require (diapers, pee-pads, life-threatening medication such as; insulin, enalapril, vetmedin, etc). You are welcome to bring favorite toys, bedding, treats, and even a shirt of yours (your scent can bring them familiarity).
An inconvenience fee of + $30/feed will be added if you neglect to pack enough food for the entire duration of your pet(s) stay (this fee is to strongly encourage you to pack enough food for your pet to ensure they continue their normal diet to prevent GI upset).
If your pet requires diapers, pee-pads, life-threatening medication (insulin, enalapril, vetmedin, etc) that missed being dropped off with your pet(s), an additional inconvenience fee of $40 will be charged due to myself having to obtain it. You will also be charged for the distance (gas used to and from) and the item(s) neglected (this fee is to encourage you to ensure your pet(s) are prepared as well as keeping them healthy, safe and comfortable).
If your pet(s) is scheduled during a course of a holiday, a Holiday Fee of + $20 per pet will be added.
An inconvenience fee of +$75 will be added per additional night needed under 72 hours (3 days) notice, this includes being over 15 minutes late to the scheduled pick-up time.
If your pet(s) is picked up after 12PM, you will be charged for a day-stay. If your pet(s) are picked up prior to noon, no additional fees will apply.
Your pet(s) will not be released until payment is given in full.
If there is no response (type of communication) from you after four days of your pet(s) scheduled pick up, your pet(s) will be surrender to Animal Humane Society due to abandonment (I board within my residency and unfortunately do not have the space to hold onto pet(s) for long durations of time without prior knowledge - otherwise, this would not be an inconvenience).
If an injury arises during your pet(s) stay, you will be notified immediately. Depending on the severity of the injury, your pet(s) will be taken to the veterinarian disclosed on their application. If connecting with you is unsuccessful, I will take your pet(s) to get medical treatment without any liability (this includes any medical bills). You will be responsible for any and all medical charges for your pet(s).