Policies

Updated Grooming Policies 2025

  1. One family at a time (NEVER AN EXCEPTION)
  2. My most important goal is to ensure a positive stress-free grooming experience. I will not force any pet to undergo any type of grooming if they are overly fearful/stressed/anxious (NO EXCEPTION). This may require longer appointment times (to take breaks) or multiple appointment visits to introduce your pet(s) to grooming.
  3. I do not perform any breed-specific cuts, only life-style cuts to ensure easy coat maintenance for your pet.
  4. Discounts are available for dogs adopted from a rescue/shelter (must be within 6 months of adoption AND must have proof of adoption), ALL RESCUES/SHELTERS and puppies (ALL breeds/size under 7 months).
  5. If you are over 30 minutes late for scheduled pick up an additional +$20 will be added to your current bill (this is to ensure no wait-times or overlapping appointments for you, your pet(s) and others).
  6. At this time I am not handicapped accessible, stairs are required coming into/out of the grooming room.


Updated Over-Night Care Policies 2025

  1. One family per boarding UNLESS approved by Emma. (maximum of 8 pets).
  2. No grooming appointments are scheduled during the duration of your pet's stay, however; your pet(s) can receive a free brush/bath/dry out & discounted additional grooming services during their stay!
  3. Your pet(s) are required to have a current rabies, distemper, bordetella and a negative fecal test within 6 months of scheduled stay.
  4. You are required to bring your pet(s) food and any additional items they may require (diapers, pee-pads, life-threatening medication such as; insulin, enalapril, vetmedin, etc). You are welcome to bring favorite toys, bedding, treats, and even a shirt of yours (your scent can bring them familiarity).
  5. An inconvenience fee of + $30/feed will be added if you neglect to pack enough food for the entire duration of your pet(s) stay (this fee is to strongly encourage you to pack enough food for your pet to ensure they continue their normal diet to prevent GI upset).
  6. If your pet requires diapers, pee-pads, life-threatening medication (insulin, enalapril, vetmedin, etc) that missed being dropped off with your pet(s), an additional inconvenience fee of $40 will be charged due to myself having to obtain it. You will also be charged for the distance (gas used to and from) and the item(s) neglected (this fee is to encourage you to ensure your pet(s) are prepared as well as keeping them healthy, safe and comfortable).
  7. If your pet(s) is scheduled during a course of a holiday, a Holiday Fee of + $20 per pet will be added.
  8. An inconvenience fee of +$75 will be added per additional night needed under 72 hours (3 days) notice, this includes being over 15 minutes late to the scheduled pick-up/drop off time. At pick up or drop off, I have to put everyone away in their personal pens to prevent any stress or escapes (also to give you space, time and peace). By being late, my guests are forced to wait even longer in their pens which isn't fair to them (or me and their owners).
  9. If your pet(s) is picked up after 12PM or dropped off prior to 12P, you will be charged for a day-stay. If your pet(s) are picked up prior to noon or dropped off after noon, no additional fees will apply.
  10. To schedule a board is free, to reserve a boarding spot requires a deposit of 50% of total boarding cost (a total can be given at any time when requested). If a cancellation occurs prior seven days of scheduled boarding, 75% of your deposit will be refunded (if paid in cash, the option to pick up refund in cash may be available to you). If a cancellation occurs within seven days of scheduled boarding no refund will be returned. This is to ensure the use of the days blocked specifically for your pet(s).
  11. If your boarding reservations dates are reduced within seven days of scheduled drop off, the full total of original stay is required.
  12. Your pet(s) will not be released until payment is given in full.
  13. If there is no response (type of communication) from you after four days of your pet(s) scheduled pick up, your pet(s) will be surrendered to Animal Humane Society due to abandonment (I board within my residency and unfortunately do not have the space to hold onto pet(s) for long durations of time without prior knowledge - otherwise, this would not be an inconvenience).
  14. If an injury arises during your pet(s) stay, you will be notified immediately. Depending on the severity of the injury, your pet(s) will be taken to the veterinarian disclosed on their application. If connecting with you is unsuccessful, I will take your pet(s) to get medical treatment without any liability (this includes any medical bills, legal charges, and more). You will be responsible for any and all medical charges for your pet(s).
Create your website for free!